Shipping Policy

Free Australia Wide Shipping for orders over $99 AUD

$9.95 AUD Flat rate shipping for orders under $99 AUD

Handling time 1-2 business days.

If your order is placed before 2pm, your order will be processed before the COB the following day, Monday - Friday.

Shipping times will vary based on your location, but you can expect your delivery within 4-7 workings days.

Returns Policy

WHEN do items need to be returned by?

If your product arrives faulty on day of delivery you have 14 days to return it.
If your product is faulty within the warranty timeframe, please contact customer support for warranty request instructions.

WHERE do items need to be returned to?
All faulty products purchased from our website can be returned at the customers cost to:

Proline Australia
34 Provident Avenue, Glynde, SA 5070 
info@prolineaustralia.com.au

HOW do customers return items?
Products returned to store MUST be accompanied by a valid proof of purchase. For warranty claims outside of warranty periods, product will be repaired or replaced at our discretion. Repair or replacement costs of the product will be covered under warranty by Proline Australia. Proline Australia will send return authorisation once return request is finalised.

Warranty does not cover  

CREDIT for returns?
If you qualify for a credit it will be deposited into your Bank Account.

Instore return option?
If you return items in-store they must be taken to the original place of purchase.

Packing materials?
Items do not need to be in the original packaging for returns, however they must be fully protected and package well.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Change of Mind Returns:

Change of mind returns are accepted only where goods are:

1. As new and are not used, worn or opened and have all the original packaging (including any outer packaging shipper) and tags in-tact (including any package seals (if any) being unbroken;
2. returned within 14 days of the customer's order being received;
3. in a resalable condition;
4. not damaged in any way.
5. Restocking fee of 10% will apply

Additionally;

1. The customer bears the risk of the return and is responsible for the costs of return postage.
2. The goods will only be refunded once the goods are confirmed and received, and verified to meet the return requirements above. The initial shipping fee charged to the customer to send the goods will not be refunded or credited.
3. Where a customer returns as a change of mind return, and the goods do not meet the criteria set out in this section, the goods will be sent back to the customer at the customer's cost. If the customer does not agree to pay for the goods to be sent back, we may negotiate a resolution with the customer.